Cancellation & Refund Policy

Important: We strongly discourage cancellations. Please review all booking details and terms carefully before confirming your reservation.

Our tour packages are carefully curated by combining services from multiple hotels, transport and logistics providers, and third-party aggregators. Each supplier operates under its own cancellation and refund policy. Consequently, cancellation terms may vary across different components of your package, and certain bookings or services may be strictly non-refundable, regardless of when the cancellation is requested.

By confirming a booking with us, you acknowledge and agree to the following cancellation and refund terms:

1. Cancellations Made More Than 30 Days Before Departure: Eligible cancellations may qualify for a refund of up to 70% of the total tour fee, subject to the applicable supplier terms and the non-refundable costs already incurred.

2. Cancellations Made Within 30 Days of Departure: No refund will be provided for cancellations made within 30 days of the scheduled tour start date.

3. No-Shows: Failure to arrive at the designated departure point or participate in the scheduled tour will result in no refund.

4. Booking Deposit: A 30% deposit is required at the time of booking. This deposit is non-refundable in the event of cancellation. However, it may be applied toward a future booking, subject to our approval and applicable terms.

5. Refund Processing Time: Where a refund is approved, please allow up to 28 working days excluding Public Holidays, National Holidays and Saturday and Sunday for processing. Actual processing times may vary depending on the payment method and the relevant service provider.

6. Air Tickets and Visa Fees: Payments made toward air tickets, visa applications, visa processing, and related services are non-refundable wherever stipulated by the relevant airline, authority, or service provider. Airline cancellation rules and applicable visa policies will govern these payments.

7. Third-Party Supplier Cancellations: Any cancellation, modification, or refund arising from a hotel, airline, transport operator, logistics partner, or other third-party service provider will be governed by that provider's own terms and conditions.

8. Package-Specific Refund Restrictions: Since our packages involve multiple independent suppliers, a refund for one component does not automatically entitle you to a refund for the entire package. Where any supplier imposes a non-refundable condition, that condition will apply to the relevant service.

Please Note

We do not encourage cancellations, as arrangements are made in advance with multiple service providers, many of whom charge non-refundable fees or impose strict cancellation deadlines. Refund eligibility is therefore subject to the applicable terms of the individual suppliers and the costs committed at the time of booking. The maximum refund percentage stated above should not be interpreted as a guaranteed refund in every circumstance.

We strongly recommend confirming your travel dates, passenger details, documentation requirements, and all booking arrangements before making payment.

Thank you for your understanding and cooperation. Should you require clarification regarding cancellation terms or refund eligibility before confirming your booking, please contact our team. We will be happy to assist you.